We're A Fun, Growing Health and Wellness Facility Looking For...
An All Star Customer Care Expert!


Do You Enjoy...
-Making Others Happy
-Learning
-Meeting and Talking with a Variety of People
-Having a truly pivotal role in a company that helps active people overcome pain, injuries and mobility problems while avoiding medications, injections and surgery?

 
If so, this could be the perfect position for you!

We are looking for a candidate who can adhere to the following core values:
 
Our Clients are People First: See the person as a human being and relate with them on that level, then find out what they need. Connect and Re-Direct. We believe that the person who walks in our door is the 1st priority.
 
Pursue Growth and Learning: We are a company of self-starters who are never satisfied with the status-quo. We are always learning and not afraid to try new things. Personal growth and development using open and honest communication and regular feedback is vital to our success.
 
Keep It Positive: We help patients achieve positive and hopeful outcomes. Pain is normal, our goal is to help our patients understand what it means by education and explanation tailored to their learning needs.
 
Do More with Less
: We keep things simple. We are constantly streamlining and automating wherever we can. We strive for essential communication with patients about their body, treatment, and exercises. Less chat, more communication!
 
Over Deliver/ Go Above and Beyond Expectations: Provide an exceptional experience that was never expected.
 
Practice What You Preach: “Be the change you wish to see in the world.”  Exercise regularly, get regular treatment; be proactive about your health for your patients, friends & family.

 
 
The successful candidate will work for the owners of the business to ensure that these core values are present in the day to day running of the business – and ultimately, responsible for the successful growth of the business.
 
All hiring at Xcel Movement and Performance is made with these Core Values firmly in mind and we look forward to discussing them more with you at the interview - when we can also discuss other benefits and incentives of you choosing to join our team.

Excellent speaking/communication skills are essential for this position. Outside of greeting and communicating with patients, the office administrator will be responsible for taking and returning phone calls as well as making calls to other healthcare offices or businesses.

 
Please re-read the last few paragraphs and core values again and make sure you deeply believe they describe you. Every characteristic is highly important and written very deliberately.

If they do describe you, we would love to meet you!

Now, let’s dive into the details of your duties and how you can apply for this position if you feel excited about the opportunity ...
 
Regular Duties and Tasks Include:
•    Being a warm and welcoming ambassador of the company - greeting patients when they arrive, getting them water, taking payments, and scheduling future appointments using Mindbodyonline software.
•    Cheerfully (and comfortably) answering the phone and returning patient and prospective patient calls. (You will be provided with scripts to guide many of your phone conversations ... especially with prospective patient calls. It is important you are open to coaching and guidance on how to manage and process phone calls, because in many ways you will be our frontline ‘salesperson’)
•    Creating and printing receipts for patients
•    Efficiently transcribing audio/video files - we will be using a lot of video to promote the clinic and these will need transcription
•    Filing paperwork - as we switch to electronic medical records, this will take very little of your day (and it’s already not very time consuming)
•    Connecting with people and showing them they are our priority while in our facility.
•    Ordering office supplies
•    Creating and scheduling social media posts (If you like social media, you’ll love this part of the job)
•    Cleaning of the office (sweeping, vacuuming, dusting, tidying up, etc)
•    Being excited to have a job where people love and appreciate you and value your presence everyday
•    Maintaining and managing the office’s "customer relationship management" (CRM) software (“Active Campaign”)d
•    Learning all about the exciting world of ‘social media and online marketing’
•    Creating/transcribing procedure task lists, training videos and modifying policies/procedures as needed
•    Recording and documenting staff meetings


Be flexible in your working hours - In the 21st Century, patients expect to be seen before, during, after work and on weekends. Our office is open 7 days a week for cryotherapy and 6 days a week for physical therapy. Because of that, and to be successful in this role, you will be required to make yourself available from 10am until 7pm Mon-Fri and Saturday mornings from 10am – 2pm and Sunday 12-4pm. Your contracted hours will be scheduled during these hours (start and end times between these hours and days are negotiable!).


How To Apply...
Thanks for reading this far! You're already showing some of the characteristics we are looking for so if you’re interested in applying for this position.

1) please send an email to: allstarforxmp@gmail.com and...


2) Use the Subject Line: I'm that allstar customer care expert!

3) Within the email, please write a few sentences about why you feel you are a great fit for this position. I also want you to tell me about the last time you made someone happy.

 
Thank you so much for your interest in this position.

I hope to meet you soon!

~ Brian



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